The Promise

We trust the design and manufacturing quality so much that we’re giving every Road Sack a 12 months craftsmanship guarantee as well as a lifetime accident replacement warranty.

The lifetime accident replacement warranty is conducted at the sole discretion of Road Sack and do not represent that every submission will result in a replacement.

12 Months Craftsmanship Guarantee

We’ll replace the backpack if, for example, the seams come apart or straps break during normal use in the first 12 months. Beyond this guarantee we may be able to repair or replace your backpack with a small fee.

Lifetime Accident Replacement Warranty

If you’re involved in an accident and your Road Sack is severely damaged as a result, we’ll replace it for free to help you get back on the road—you only pay for postage.

No one else in the industry offers anything like this. We’re as committed to your safety as you are.

Conditions apply. Refer to your user manual for more information.

Submit a claim

Download and follow the steps in the claim application. You can also find it in your user manual.

For more information or to follow up to your claim email roadsack@gmail.com